How to Cancel Your Subscription
Learn how to cancel your DoubleSync Pro or Agency subscription and what happens after cancellation.
How do I cancel my DoubleSync subscription?
Sign in to your account at doublesync.io/account, go to the Billing page, and click 'Manage Billing'. This opens the Stripe billing portal where you can cancel your subscription immediately. You can also update your payment method or download invoices from the same portal.
What happens after I cancel?
Your license remains active until the end of your current billing period. After that, content sync, media sync, and other paid features will stop working. Schema sync (the free tier) will continue to work. Your data and configuration are never deleted.
Can I reactivate my subscription later?
Yes. Simply purchase a new license from the store. Your existing configuration and snapshots will still be there. If you reactivate within 30 days, your previous license key may still work — otherwise you'll receive a new one.
Will I get a refund if I cancel?
DoubleSync subscriptions are billed annually. We do not offer partial refunds for the remaining period after cancellation. However, if you cancel within 14 days of purchase and haven't used the sync features, contact support@double-shore.com for a full refund.